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Last resort – Contact Clash of Clans Support

If none of the steps help, the only resolution is to create a new Google account/Apple ID and start a new Clash of Clans Village. Read them thoroughly, and make sure to abide by them in the future. They’ve also created a Stay Safe and Play Fair list of guidelines for players. There are many reasons your account was terminated, and they’re all covered under Supercell’s Terms of Service. If you no longer use the phone number, the only option is to contact Clash of Clans Support. If you lost access to Google or Apple ID, follow the steps above. Keep in mind, your Supercell ID is deleted when you do a factory reset on Android and iOS, and when you reinstall Clash of Clans on Android, but not on iOS.

You’ll receive a 6-digit verification code to the phone number or e-mail associated with the account.

When someone tries to access the account, they’ll get a verification code on their phone or e-mail. It allows you to connect multiple accounts and get a separate ID for each of them. If you aren’t aware, Supercell ID is a two-step verification system used by the creators of Clash of Clans. Clash of Clans account recovery using Supercell ID

Contact Apple Support online, by phone, or inside the nearest Apple store.ĭo the same in-game steps, only sign in using the Apple account instead.ģ.

The Apple ID (Apple e-mail address) is tied to your Clash of Clans account if you play the game on an iOS device.

Use your Google account details to log in.

When you get your Google account back to working order, do this:

Contact Google’s Account Customer support through the Google Account Help form.

Although, if you have access to a phone number, the process will be much easier.

Take a look at our guide on restoring a Gmail account password without a phone number.

Even if yours still exists, the steps to follow are identical.

Follow our guide on how to recover a deleted Gmail account.

Instead, you’ll have to go through Google’s Account Recovery page.

If you registered an account using Google and forgot the password, developers at Clash of Clans cannot do anything about it. Also, you can only have one Village per account, but you are allowed to create as many accounts as you wish. Since Clash of Clans is available on the Google Play Store and Apple App Store, those accounts are used to connect to the game. Supercell, the game publisher behind Clash of Clans, doesn’t have an account registration feature.